Privacy Policy | Flossie

Last updated: 12/02/2025

This Privacy Policy explains how Flossie ("we", "us", "our") collects, uses and protects your information when you use our software as a service platform and website (together, the "Services").

By using our Services you agree to the terms of this Privacy Policy.

Information we collect

We collect the following types of information:

Information you provide to us:

Account details such as name, work email address, company name and role
Information entered into the platform such as team details, role descriptions and other content you upload or create
Communication information such as messages you send to us (for example by email or through forms on our site)

Information collected automatically:
When you use the Services we may automatically collect:

Log data such as IP address, browser type, device type, pages viewed and access times
Usage data such as features used, clicks and actions taken in the product

We may use cookies or similar technologies to remember your settings and understand how you use the Services.

How we use your information

We use your information to:

Provide, operate and maintain the Services
Create and manage your account
Personalize and improve the user experience
Communicate with you about updates, support and important notices
Monitor and analyze usage so we can improve performance and features
Help keep the Services secure and prevent abuse

We may also use aggregated and anonymized data for analytics and product development. This type of data does not identify you personally.

Legal basis for processing

Where required by law we rely on the following legal bases:

To perform our contract with you when we provide the Services
Our legitimate interests in operating, improving and protecting the Services
Your consent, when we ask for it for specific uses such as certain marketing communications

You may withdraw consent at any time by contacting us.

How we share information

We do not sell your personal information.

We may share your information with:

Service providers who help us run the Services such as hosting, analytics and customer support providers
Professional advisers such as lawyers or accountants if needed
Authorities, regulators or law enforcement if we are required to do so by law or to protect our rights or the rights of others

These third parties are only allowed to use your information to provide services to us and must protect it appropriately.

If we are involved in a merger, acquisition or sale of assets your information may be transferred as part of that transaction.

Data retention

We keep your information for as long as needed to provide the Services, to comply with legal obligations and to resolve disputes. When information is no longer needed we aim to delete it or anonymize it.

Your rights

Depending on where you live you may have rights over your personal information. These can include:

Access to the personal information we hold about you
Correction of inaccurate or incomplete data
Deletion of your personal information
Restriction or objection to certain types of processing
Portability of your data in a structured, commonly used format

You can exercise these rights by contacting us at the email address below. We may need to verify your identity before responding.

International transfers

Your information may be stored and processed in countries other than the one you live in. Where required we will take steps to ensure appropriate safeguards are in place so that your data is protected.

Children

Our Services are not intended for children under 18 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will take reasonable steps to notify you, such as by posting an updated policy on our website. Your continued use of the Services after changes are made means you accept the updated policy.

If you have any questions or requests about this Privacy Policy or how we handle your data please contact us at:

Email: hello@flexxa.me